Product logo

How can we help?

Ask anything. Find answers instantly.

Go & GrowGo & Grow overviewFeaturesAdd moneyGo & Grow payment limits Withdraw moneyFees & taxesRisksMy accountGetting started with BondoraAccount identificationChanging my detailsReferral programSecurityAdd moneyHow do I add money to my Bondora account?Which currencies does Bondora accept?Why is my money reserved on my account? How long does it take for my payment to arrive?I forgot to add my reference numberWise payments are no longer supportedCredit card and Klarna payments are no longer acceptedSecurityWithdrawHow to withdrawWithdrawal informationErrorsMy portfolioWhat is the Secondary Market?Building a portfolioMonitor performancePaying taxesAffiliate partnersHow can I become an affiliate partner?Portfolio ManagerPortfolio Manager overviewPortfolio Manager featuresPortfolio Manager settingsPortfolio ProPortfolio Pro overviewPortfolio Pro criteriaPortfolio Pro featuresAbout BondoraGeneral informationOperational managementCorporate governanceRisk factorsCredit and investment risksOperational risksRegulatory, governance and legal risksRisk management processLoan originationUnderwriting processMarketingCollection & recoveryDebt collection and recovery overviewWrite-off overviewFinancial market overviewWhat’s important to know about the Estonian economy?What’s important to know about the Finnish economy?What’s important to know about the Spanish economy?What is the state of the consumer lending market in Estonia?What is the state of the consumer lending market in Finland?What is the state of the consumer credit market in Spain?How does the consumer lending market in Europe affect Bondora?How can I contact customer support?

How do I verify my account?

Well done! By signing up to become an investor, you’ve taken the first step to a better financial future. Now, before you can start investing, you need to complete your account verification.

When you sign up to become an investor, you have to do 3 things:

Click on each requirement for more information.

Account verification

If you haven’t completed all 3 steps, then we can’t fully verify your account. Please ensure you’ve completed the entire verification process.

If you’ve done all 3 steps, uploaded the required documents, and completed all the required fields, it will take our verification team roughly 1 business day to complete your verification. If it’s taking longer than 1 business day to get your account verified, then it means that we might have a backlog due to weekends & holiday breaks, or because some documents are missing or weren’t uploaded correctly. If it's taking longer than 3 business days and you haven't received an update, please contact us via the support form at the bottom of this article so we can assist you.

The information you provide complies with the European Commission's Anti-Money Laundering and Counter-Terrorist Financing directive that protects your account, personal data, and investments. Rest assured, we will process your personal data strictly according to Bondora's Privacy Policy.


Product logo

* Capital at risk. Investments made with Bondora are not guaranteed, nor is the preservation of value invested guaranteed. Please note that the yield achieved in past periods does not guarantee the rate of return in future periods. The yield of Go & Grow is up to 6.75% p.a. Before deciding to invest, please review our risk statement and consult with a financial advisor if necessary.