The reference number helps us to easily identify your payment, ensuring it gets added to your account as soon as possible. If you forget to add your reference number in your payment description, it means the process might take longer, as we need to manually match your payment to your account.
If you made a payment and it hasn't arrived within 3 business days, please email our support team via [email protected] and provide a payment confirmation (e.g. a bank statement) with your name and details about the payment on it. Our team is happy to help match the payment to the correct account.