Product logo

How can we help?

Ask anything. Find answers instantly.

Why didn’t I get an SMS PIN?

If you’re trying to make a withdrawal and the 2-factor authentication SMS doesn’t arrive, please do the following:

Check if the phone number on your profile is up to date. You can update your personal details from your account settings, if needed.

If the number is correct, please restart your mobile phone and re-try the withdrawal. In most cases, this resolves the problem.

If you’re overseas and roaming, it could also cause problems. If you’re roaming, please check your phone’s blacklist to see if our number isn’t blacklisted.

Product logo

* Capital at risk. Investments made with Bondora are not guaranteed, nor is the preservation of value invested guaranteed. Please note that the yield achieved in past periods does not guarantee the rate of return in future periods. The yield of the Go & Grow Unlimited tier is up to 4% p.a. The yield for Go & Grow is up to 6.75% p.a. Before deciding to invest, please review our risk statement and consult with a financial advisor if necessary.