Product logo

How can we help?

Ask anything. Find answers instantly.

Go & GrowGo & Grow overviewFeaturesAdd moneyGo & Grow payment limits Withdraw moneyFees & taxesRisksMy accountGetting started with BondoraAccount identificationChanging my detailsWalletReferral programSecurityAdd moneyHow do I add money to my Bondora account?Trustly payments are no longer availableTransferWise payments are no longer supportedHow long does it take for my payment to arrive?I forgot to add my reference numberCredit card and Klarna payments are unavailableSecurityWithdrawHow to withdrawWithdrawal informationErrorsMy portfolioWhat is the Secondary Market?Building a portfolioMonitor performancePaying taxesAffiliate partnersHow can I become an affiliate partner?Portfolio ManagerPortfolio Manager overviewPortfolio Manager featuresPortfolio Manager settingsPortfolio ProPortfolio Pro overviewPortfolio Pro criteriaPortfolio Pro featuresAbout BondoraGeneral informationOperational managementCorporate governanceRisk factorsCredit and investment risksOperational risksRegulatory, governance and legal risksRisk management processLoan originationUnderwriting processMarketingCollection & recoveryDebt collection and recovery overviewWrite-off overviewFinancial market overviewWhat’s important to know about the Estonian economy?What’s important to know about the Finnish economy?What’s important to know about the Spanish economy?What is the state of the consumer lending market in Estonia?What is the state of the consumer lending market in Finland?What is the state of the consumer credit market in Spain?How does the consumer lending market in Europe affect Bondora?

Why didn’t I get an SMS PIN?

If you’re trying to make a withdrawal and the 2-factor authentication SMS doesn’t arrive, please do the following:

Check if the phone number on your profile is up to date. You can update your personal details from your account settings, if needed.

If the number is correct, please restart your mobile phone and re-try the withdrawal. In most cases, this resolves the problem.

If you’re overseas and roaming, it could also cause problems. If you’re roaming, please check your phone’s blacklist to see if our number isn’t blacklisted.