Product logo

How can we help?

Ask anything. Find answers instantly.

Go & GrowGo & Grow overviewFeaturesAdd moneyGo & Grow payment limits Withdraw moneyFees & taxesRisksMy accountGetting started with BondoraAccount identificationChanging my detailsReferral programSecurityAdd moneyHow do I add money to my Bondora account?Which currencies does Bondora accept?Why is my money reserved on my account? How long does it take for my payment to arrive?I forgot to add my reference numberWise payments are no longer supportedCredit card and Klarna payments are no longer acceptedSecurityWithdrawHow to withdrawWithdrawal informationErrorsMy portfolioWhat is the Secondary Market?Building a portfolioMonitor performancePaying taxesAffiliate partnersHow can I become an affiliate partner?Portfolio ManagerPortfolio Manager overviewPortfolio Manager featuresPortfolio Manager settingsPortfolio ProPortfolio Pro overviewPortfolio Pro criteriaPortfolio Pro featuresAbout BondoraGeneral informationOperational managementCorporate governanceRisk factorsCredit and investment risksOperational risksRegulatory, governance and legal risksRisk management processLoan originationUnderwriting processMarketingCollection & recoveryDebt collection and recovery overviewWrite-off overviewFinancial market overviewWhat’s important to know about the Estonian economy?What’s important to know about the Finnish economy?What’s important to know about the Spanish economy?What is the state of the consumer lending market in Estonia?What is the state of the consumer lending market in Finland?What is the state of the consumer credit market in Spain?How does the consumer lending market in Europe affect Bondora?How can I contact customer support?

Why is my account verification taking longer?

When you sign up to become an investor, we need to verify your account information. This usually takes 24 hours. If it’s taking longer to verify your account, it could be because of a backlog on our side or because you haven’t fully completed the verification process.

When you sign up to become an investor, you have to do 3 things:

If you haven’t completed all 3 steps, then we can’t fully verify your account. Please ensure you’ve completed the entire verification process.

If you’ve done all 3 steps, uploaded the required documents, and completed all the required fields, it will take our verification team roughly 24 hours to complete your verification. If you’re waiting for more than 24 hours, it might be that we have a backlog due to weekends and holiday breaks.

All you have to do is wait another 24 hours, and if your account is still not verified, you can contact our support team by filling out the form below. We’ll then sort it out as quickly as possible for you.

Product logo

* Capital at risk. Investments made with Bondora are not guaranteed, nor is the preservation of value invested guaranteed. Please note that the yield achieved in past periods does not guarantee the rate of return in future periods. The yield of Go & Grow is up to 6.75% p.a. Before deciding to invest, please review our risk statement and consult with a financial advisor if necessary.