Why is my account verification taking longer?
When you sign up to become an investor, we need to verify your account information. This usually takes 1-2 business days. If it’s taking longer to verify your account, it could be because of a backlog on our side or because you haven’t fully completed the verification process.
If you haven’t completed all 3 steps, then we can’t fully verify your account. Please ensure you’ve completed the entire verification process.
If you’ve done all 3 steps, uploaded the required documents, and completed all the required fields, it will take our verification team roughly 1 business day to complete your verification. If you’re waiting for more than 2 business days, and if your account is still not verified, please contact our support team by filling out the form below.
We’ll sort it out as quickly as possible for you.